Shipping policy

Velora Essentials Shipping Policy

Processing and Dispatch

Orders are usually processed and prepared for dispatch within 1–3 working days. As soon as your order is on its way, you will receive a shipping confirmation email containing your personal tracking number. To ensure the fastest service possible, orders may be shipped from our UK or international fulfilment centres depending on current stock availability.

Delivery Times
United Kingdom

Free Tracked Delivery: We are proud to offer free tracked shipping on all orders.

Estimated Delivery: 5–9 working days after dispatch.

Please allow for additional transit time during peak seasonal periods (such as Christmas and Black Friday) or in the event of adverse weather conditions.

Christmas Delivery

To ensure your gifts arrive in time for the festivities, we recommend placing your orders on or before 10th December. Orders placed after this date may arrive after Christmas due to high seasonal demand and potential courier delays.

Delivery Issues and Missed Deliveries

To ensure a smooth delivery, please double-check that your shipping address is complete and accurate at checkout. Once an order has been dispatched, we are unable to amend the delivery details.

If a courier is unable to deliver a parcel due to:

An incorrect or incomplete address provided by the customer

The recipient not being available to receive the parcel

The parcel being refused or left unclaimed

The parcel may be returned to our warehouse or disposed of by the courier. In these specific instances, the order is not eligible for a refund as the delivery failure was outside the control of Velora Essentials. If redelivery is possible, a reshipment fee may apply.

Tracking Your Order

Every order includes full end-to-end tracking so you can follow your parcel's journey. If you need assistance interpreting your tracking updates, please email us at info@veloraessentials.co.uk and our team will investigate it for you.

Delivery Delays

While we strive to meet all estimated time-frames, occasional delays may occur due to:

Courier backlogs or seasonal demand

Customs inspections (for European cross-border shipments)

Weather conditions or strike-related disruptions

If your order appears to be delayed beyond the expected window, please contact us at info@veloraessentials.co.uk and we will liaise with the courier on your behalf.

Questions?
If you have any further questions regarding our shipping process or your specific delivery, please reach out to us at info@veloraessentials.co.uk. We are here to help!