Privacy policy

At Velora Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or otherwise interact with us.

Our store is powered by Shopify, which provides our online e-commerce platform and payment processing. Shopify may also collect and process your information as described in their own Privacy Policy.

Information We Collect

We may collect the following information when you shop with us or use our website:

  • Contact details: Name, email, phone number, and billing/shipping address.

  • Payment details: Processed securely through Shopify's encrypted checkout system.

  • Order details: Products purchased, history of returns, and refunds.

  • Account details: Login information if you choose to create a customer account.

  • Device and usage data: IP address, browser type, site interactions, and cookies.

  • Communications: Any emails or messages you send to our support team.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Provide customer support and respond to your enquiries.

  • Send order updates and, if you opt in, marketing communications.

  • Improve our website, product selection, and general services.

  • Detect and prevent fraud or security issues.

  • Comply with legal and tax obligations.

Sharing Your Information

We only share your information with trusted third parties where necessary, including:

  • Shopify: Our website host and secure checkout system.

  • Service Providers: Payment processors and couriers required to complete your delivery.

  • Marketing and Analytics: Providers like Google Analytics or Meta Ads (only if you have consented to cookies/advertising).

  • Legal Authorities: Only where required by law or regulatory requirements.

We will never sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, show relevant ads, and analyse traffic. You can control or disable cookies in your browser settings; however, some features of our website may not function properly without them.

Your Rights 

Under the GDPR and UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data or the deletion of your data.

  • Withdraw consent for marketing at any time via the "unsubscribe" link.

  • Object to certain types of data processing or request data portability.

  • Lodge a complaint with your local Data Protection Authority (such as the ICO in the UK).

To exercise any of these rights, please contact us at info@veloraessentials.co.uk.

Data Retention and Security

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. While we use industry-standard security measures provided by Shopify to protect your data, no method of transmission over the internet is 100% secure.

International Transfers

As Shopify’s servers and some service providers may be located outside the UK/EU, your data may be transferred internationally. Shopify uses standard safeguards (such as Standard Contractual Clauses) to ensure your information remains protected during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: Email: info@veloraessentials.co.uk