Term & Services 📃

1. Overview

This website is operated by Velora Essentials. Throughout the site, the terms "we," "us," and "our" refer to Velora Essentials. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service, including those additional terms and policies referenced herein. Please read these Terms carefully before accessing or using our website.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to accurately display the details, sizes, and colours of the products available in our store. All sizing and technical specifications are provided in good faith. As Velora Essentials provides a wide range of daily lifestyle products, customers are responsible for checking measurements and compatibility before purchase. Please note that product photos may vary slightly from the actual item due to manufacturing updates or screen display settings.

4. Pricing and Availability

Prices for our products are subject to change without notice. All orders are processed in GBP (£) for UK customers and relevant local currencies for European customers. We reserve the right at any time to modify or discontinue any product or service without prior notice. We shall not be liable to you or to any third party for any price change, suspension, or discontinuance of products.

5. Orders and Fulfilment

Once an order is placed, we aim to dispatch within 1–3 working days.

  • UK & Europe: Please allow 5–9 working days for delivery after dispatch. Delivery times are estimates only and cannot be guaranteed due to third-party courier factors, seasonal demand, or customs procedures for cross-border European orders. Velora Essentials is not responsible for delays caused by customs clearance.

6. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details.

  • UK Customers: You have the statutory right to cancel an order within 14 days of receipt under the Consumer Contracts Regulations 2013.

  • General Returns: All customers are covered by our 30-day money-back guarantee as set out in our policy. International and European return shipping costs are the responsibility of the customer.

7. Third-Party Services

Our store is hosted on Shopify Inc. We also use trusted third-party suppliers and couriers to fulfil your orders. We are not liable for any delays, errors, or damages caused by these third-party entities, though we will always assist in resolving issues with our partners on your behalf.

8. Limitation of Liability

Velora Essentials shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of any of our products, except where required under applicable UK and EU consumer laws. It is the customer's responsibility to ensure products are used safely and as intended for daily life.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. However, nothing in these Terms affects your statutory rights as a consumer under the laws of your own country.

10. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at: Email: info@veloraessentials.co.uk